Shipping & Returns

SHIPPING
When your order have been processed, kindly allow 1-5 business days for your order to be shipped. We normally ship within 24hours, but during busy times and holiday it can take longer time. In the mean time we appreciate your patience.

All orders are shipped from Denmark. Shipping normally takes 2-4 business days, but it can take longer depending on where you are located. 

 

RETURNS
We have a 14 days return policy, which means we accept all returns requested within 14 days of receiving your order for a full refund. 

We only accept returns that have been returned within the time frame of our return policy, the item(s) must be in unused condition, with all original tags and in a sellable condition. Returns must be sent in original packaging or in a responsible packaging.

All returns must be approved by Tiny Horses first. Please see how to make a return below;

To make a return, please contact us at studio@tiny-horses.com, to request a Return Number- include your name, order number and item(s) that you would like to return. 

When your return is approved, you can send the parcel return with a trackable delivery method.

Please note that the buyer is responsible for all shipping costs related to the return.

REFUNDS
We will notify you when we have received and processed your return. You will automatically be refunded within 10 business days. 

 

For any other questions, please contact us at studio@tiny-horses.com
 

Thank you for shipping with us!